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Customer support

With more customers and more systems in production than any other CORBA vendor, IONA is able to offer the highest quality CORBA support in the industry. IONA's success was founded on CORBA and the company remains fiercely loyal to its large installed base of customers who are solving difficult, demanding problems using the best tools available. We know that when a production system fails on a Saturday morning, the root cause must be rapidly identified and rectified. It is simply not acceptable to have to wait three days for email-only support to respond to requests for information about the problem.

IONA offers several tiers of support (Standard, Silver, Gold) that are tailored to specific service level requirements. One of these requirements includes 24x7 on-call response. Upon notification of a product issue, IONA's response is a precise commitment and application of issue resolution within a guaranteed, specified timeframe. Ultimately the large number of enterprise-scale IONA CORBA systems in production testifies to the quality of support IONA provides.

Professional Services

IONA's track record of implementing large-scale, enterprise CORBA applications is unmatched by any other vendor. Our industry experience gained through 4500 successful customer deployments and years of experience in services-orientated application development helps customers lower risk and maximize their return on investment. We have helped customers like Boeing, AT&T and Credit Suisse Group realize substantial return on investment by implementing services-oriented integration architectures, opening up mainframes, and integrating Commercial Off The Shelf (COTS) software systems. Whether they've received mentoring, architecture reviews or basic knowledge transfer, these customers have experienced first-hand the risk reduction associated with interaction with IONA's Professional Services. IONA's consultants are equally skilled in leveraging open standards and best practices in Orbacus development.

Orbacus supported directly by developers

Orbacus is supported directly by its development team. Customers with valid support contracts usually get a response within a few hours during business hours. Since it is supported directly by some of the original product developers, there is support continuity going back to 1998.

Lower Cost of Ownership

Orbacus has a loyal following that has been using the ORB since its early days. This a large pool of experience translates directly into product reliability, upon which your organization can rely on for lowering development, testing, recruiting, and training costs. You can further reduce your development costs by using built-in tools such as the IDL to HTML generator, Watson diagnostics and Jthreads.

Documentation

Orbacus has a loyal following that has been using the ORB since its early days. This a large pool of experience translates directly into product reliability, upon which your organization can rely on for lowering development, testing, recruiting, and training costs. You can further reduce your development costs by using built-in tools such as the IDL to HTML generator, Watson diagnostics and Jthreads.